Last updated 24 March 2026
Fly Software Limited ('Fly Software', 'we', 'us', or 'our') respects your privacy and is committed to protecting your data.
This Privacy Policy explains how we collect, use, store, share, and otherwise process personal data and other software associated data when you use flysoftware.com, easymtd.com, and easymtdvat.com (together, the 'Websites'), create an account, contact us, purchase products or services, subscribe to emails, or use software.
This Privacy Policy should be read together with any other privacy notice or fair processing notice that we may provide on specific occasions when we collect or process personal data about you. A link to this Privacy Policy is provided whenever personal data needs to be obtained on our Websites.
1. Who We Are
Fly Software Limited is the controller of the personal data described in this Privacy Policy, unless stated otherwise.
If you have any questions about this Privacy Policy or about how we use your personal data, please contact us using the link provided in the Contact Us section below.
2. Your Rights
Under UK data protection law, you may have rights in relation to your personal data, including the right to:
- be informed about how your personal data is used;
- request access to your personal data;
- request correction of inaccurate personal data;
- request erasure of your personal data;
- request restriction of processing;
- object to processing;
- request transfer of your personal data in a portable format, where applicable; and
- withdraw consent at any time where we rely on consent.
You may also request the removal or anonymity of personal data held by Fly Software at any time by contacting Fly Software. We will consider and respond to such requests in accordance with applicable law.
You also have the right to complain to the Information Commissioner's Office ('ICO') if you believe that we have not complied with data protection law.
3. The Personal Data We Collect
The personal data we collect depends on how you interact with us.
Account Data
When you sign up for an account, we may collect and store the following data:
Required:
- Email address
- Password (stored in encrypted form)
Optional:
- First name and last name
- Company name
- VAT registration number
- National Insurance number
- Address
- Telephone number
- Mobile number
Contact Form Data
When you submit a contact form, we may collect and store:
- First name and last name
- Email address
- Telephone number or mobile number
- Message content
Where you request further information about a spreadsheet supplied by a third-party or partner, relevant contact form data may be shared with the third-party or partner for the purpose of responding to that request.
Marketing Subscription Data
When you subscribe to offers, news, or similar communications, we may collect and store:
- Email address
Transaction and Payment Data
When you purchase a product or service, we may collect information necessary to administer the order, account, licence, activation, and support. We do not store payment card details.
Website Usage and Technical Data
When you use our Websites including downloading software and spreadsheets, we may collect limited technical and usage information such as IP address, browser type, device information, and information generated through cookies or similar technologies, depending on the technologies in use.
Easy MTD and Easy MTD VAT Data
During the operation of Easy MTD and Easy MTD VAT, personal data, business data, taxpayer data and agent data may be processed locally on your PC or laptop and transmitted to HMRC and to Fly Software where necessary for the software to operate.
Business, taxpayer and agent data is designed to be stored locally and is not stored on Fly Software servers except for the limited data described in the applicable software documentation and notices.
Further information about what data is transmitted, retrieved, and submitted while using Easy MTD and Easy MTD VAT is provided in the associated EULA and Technical Reference Guide for the relevant software.
InForm Data
When you use InForm Designer, only the use of account data is necessary for its operation.
4. How We Collect Your Personal Data
We collect personal data:
- directly from you, for example when you sign up for an account, complete a form, subscribe, make a purchase, download software or a spreadsheet, or contact us;
- from your use of our Websites and software;
- from HMRC, where you use Easy MTD or Easy MTD VAT to retrieve or submit relevant data and you have the necessary authority; and
- from payment providers or banking channels, where relevant to confirm payment or administer a transaction.
5. How We Use Your Personal Data
We use personal data only where we have a valid lawful basis to do so.
We may use your personal data for the following purposes:
- to create and manage your account;
- to license, activate, and facilitate the operation of software;
- to provide products and services you request;
- to enable Easy MTD and Easy MTD VAT to retrieve, validate, and submit data;
- to process purchases and payments;
- to communicate with you about your account, purchases, support requests, and service-related matters;
- to send news, product updates, and promotional communications where permitted by law and in accordance with your preferences;
- to maintain security, prevent fraud, and protect our systems and services;
- to improve our products, services, documentation, and website content; and
- to comply with legal, regulatory, tax, accounting, and record-keeping obligations.
6. Lawful Bases for Processing
Depending on the circumstances, we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract, such as creating an account, supplying software, processing purchases, or supporting the use of software.
Legitimate Interests
Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests. This may include administering accounts, securing our services, preventing misuse, improving products, and responding to enquiries.
Consent
Where we rely on consent, such as for certain email marketing and certain cookies or similar technologies. Where consent is used, you may withdraw it at any time.
Legal Obligation
Where processing is necessary for compliance with legal obligations, including tax, accounting, fraud prevention, and regulatory requirements.
7. Marketing Communications
If you subscribe to receive offers, news, or similar marketing communications, we will use your email address to send those communications in accordance with applicable law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
8. Sharing Your Personal Data
We do not sell your personal data.
Certain data, where required by the relevant third party, may be shared with:
- HMRC, where necessary for the operation of Easy MTD and Easy MTD VAT and the retrieval, validation, or submission of relevant VAT and Income Tax data;
- PayPal, where you make payments using PayPal or card payments processed by PayPal; and
- HSBC, where relevant for payments made by bank transfer.
Where you request further information about a spreadsheet supplied by a third-party or partner, relevant contact form data may also be shared with the third-party or partner for that purpose.
We may also disclose personal data where required by law or where necessary to establish, exercise, or defend legal claims.
9. Payments and Financial Information
Payments made on our Websites are processed by PayPal or by bank transfer using HSBC.
We do not see or store card details such as card number, CSC/CVV, or card password.
PayPal processes card and PayPal payment information in accordance with its own Privacy Statement.
HSBC processes bank transfer information in accordance with its own Privacy Notice.
10. Data Storage and Security
We use appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
Access to personal data is limited to those within Fly Software who need it for legitimate business purposes.
Personal data stored by Fly Software is stored on a secure UK-based server owned by Ionos Cloud Ltd and maintained by Fly Software.
Ionos Cloud Limited has its own Privacy Policy.
Although we take reasonable steps to protect personal data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11. Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, tax, support, and record-keeping purposes.
Retention periods may vary depending on the type of data and the reason we hold it. When deciding how long to keep personal data, we consider the nature of the data, the purpose for processing, legal obligations, and whether it is necessary to retain the data to establish, exercise, or defend legal claims.
Where personal data is no longer required, we will delete it or anonymise it.
You may also request the removal or anonymity of personal data held by Fly Software at any time by contacting Fly Software. We will consider and respond to such requests in accordance with applicable law.
12. Cookies and Similar Technologies
Our Websites use cookies and similar technologies.
Where required by law, we will ask for your consent before using non-essential cookies or similar technologies. Essential technologies may be used without consent where they are strictly necessary for the operation of the site or otherwise fall within a legal exception.
Further information about how we use cookies and the ability to change your preferences is available in our Cookie Policy.
13. Updating Your Personal Data
If you need to change personal data associated with your account, you can do so on the Profile page of your account on any of the Websites.
14. Third-Party Links
Our Websites or documents may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of those third parties. You should read their privacy policies separately.
15. Complaints
If you have concerns about how we use your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office ('ICO').
16. Information Commissioner's Office Registration
Fly Software is registered with the Information Commissioner's Office. Please view our certificate.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted here together with the updated effective date where appropriate.
18. Contact Us
If you have any questions or comments about this Privacy Policy or how we process personal data, please contact Fly Software.