Knowledge Base

Read answers to common questions about Easy MTD

Alternatively, use our friendly AI helper - AskEasy

Why am I seeing a 400 Bad Request - INVALID_DATA error when using Easy MTD?
Why is an "invalid code" error being shown when trying to connect Easy MTD with HMRC?
How much will it cost me each year to comply with Making Tax Digital for Income Tax?
Why wasn't my VAT return submitted to HMRC?
Why can't I connect Easy MTD with HMRC?
What is the qualifying income for Making Tax Digital for Income Tax?
Why does Easy MTD need to be connected with HMRC?
Can I get a refund for unused Easy MTD tokens?
Will my Easy MTD VAT tokens work with Easy MTD?
What is a final declaration?
What are quarterly updates and when do I need to submit them?
What is the process behind Making Tax Digital for Income Tax?
When do I need to start using Making Tax Digital for Income Tax?
What figures do I need to digitally record and link for Making Tax Digital for Income Tax?
I am based outside the UK so why has VAT been applied to my token purchase?
Where is my Welcome email?
Why can't I use Easy MTD on my Apple/Android device?
Why am I seeing a 401 Unauthorized - INVALID_CREDENTIALS error when looking up a VAT registration number?
Why am I seeing a 403 Forbidden - TAX_PERIOD_NOT_ENDED error when I try to submit a VAT return?
Why is my payment for Easy MTD tokens "Pending"?
Why is 503 Service Unavailable/500 Internal Server Error being shown when I start Easy MTD?
Why am I seeing a 403 Forbidden - DUPLICATE_SUBMISSION error?
Why am I seeing "page not displaying" when trying to connect Easy MTD with HMRC?
I submitted the wrong VAT figures to HMRC, how can I correct this?
How do I transfer my businesses and agents from one Easy MTD installation to another?
Why is my credit/debit card payment refused or an error shown?
Where can I view and print a VAT invoice for my token order?
On the HMRC website it states Easy MTD VAT is free yet I must pay to submit a VAT return
How do I configure the Spreadsheet Settings in the Submit VAT Return window?
Why does it say Easy MTD is not a Microsoft-verified app when I try to install it?
Why did I not receive a free token when I signed up?
Why does Easy MTD VAT state authorisation failed?
Why am I seeing a 400 Bad Request - DATE_RANGE_INVALID error?
What user ID and password do I need to specify when connecting with HMRC?
Why am I seeing a Locked Data window when I launch Easy MTD?
I use a different spreadsheet application to Excel, can I still use Easy MTD to file my Income Tax?
Why does the "Connection Error" window keep being shown?
Why does it say "Invalid File" when I try to import VAT figures from a spreadsheet?
Why can't I see the submission receipt of a fulfilled VAT obligation?
Why am I seeing errors in red after trying to import my VAT figures?
How do I calculate the 9 box figures of a VAT return?
Where can find out the status of the HMRC MTD for VAT system?
Why is a "Failure - refresh_token is invalid" window appearing?
Windows Defender Smartscreen is displayed when I try to install Easy MTD. Is it safe to install?
I use another MTD for VAT solution, can I start using Easy MTD instead?
How do I transfer businesses and agents from one Easy MTD VAT installation to another?
Workbook, Worksheet and Sheet - I'm confused!
How do I stop Box 3 and/or Box 5 being shown in error despite being calculated correctly in my spreadsheet.
Do I have to connect with HMRC for another Easy MTD installation?
Why can't I see any open obligations in Easy MTD?
Why does Easy MTD state a connection with HMRC is required?
How much does it cost to submit a VAT return using Easy MTD?
How do I deal with a negative Box 5 figure because Easy MTD won't submit the associated VAT return?
Do you have a technical document for my IT team?
How do I know what bank details to specify when making payment by bank transfer?
Is it true that Making Tax Digital for VAT bridging software is just a temporary solution?
Why do I have to pay to submit my VAT returns using Easy MTD?
I use a different spreadsheet application to Excel, can I still use Easy MTD VAT to submit VAT returns?
How do I submit VAT returns to HMRC if my accounting software isn't compatible with Making Tax Digital for VAT?
Is there a digital link when using Easy MTD with a spreadsheet?
Can agents use Easy MTD?
I can't view my VAT data or submit a VAT return. What do I do?
I use a paper based system to record my business records. How can I comply with Making Tax Digital?
I use Excel to keep my business records. How can I comply with Making Tax Digital for VAT?
What do I need to do before using Easy MTD?
What data does HMRC receive when I use Easy MTD VAT?
What is Making Tax Digital for VAT?
What is Making Tax Digital for VAT Bridging Software?

Back to Support