Knowledge Base

Read answers to common questions about Easy MTD, or use our friendly AI helper - AskEasy.

Why does Easy MTD need to be connected with HMRC?
Can I get a refund for unused Easy MTD tokens?
Will my Easy MTD VAT tokens work with Easy MTD?
What is a final declaration?
What are quarterly updates and when do I need to submit them?
What is the process behind Making Tax Digital for Income Tax?
When do I need to start using Making Tax Digital for Income Tax?
What figures do I need to digitally record and link for Making Tax Digital for Income Tax?
I am based outside the UK so why has VAT been applied to my token purchase?
Where is my Welcome email?
Why can't I use Easy MTD on my Apple/Android device?
Why am I seeing a 401 Unauthorized - INVALID_CREDENTIALS error?
Why am I seeing a 403 Forbidden - TAX_PERIOD_NOT_ENDED error when I try to submit a VAT return?
Why is my payment for Easy MTD tokens "Pending"?
Why is 503 Service Unavailable/500 Internal Server Error being shown when I start Easy MTD?
Why am I seeing a 403 Forbidden - DUPLICATE_SUBMISSION error?
Why am I seeing "page not displaying" when trying to connect Easy MTD with HMRC?
I submitted the wrong VAT figures to HMRC, how can I correct this?
How do I transfer my business(es) and agent(s) from one Easy MTD installation to another?
Why is my credit/debit card payment refused or an error shown?
Where can I view and print a VAT invoice for my token order?
On the HMRC website it states Easy MTD VAT is free yet I must pay to submit a VAT return
How do I configure the Spreadsheet Settings in the Submit VAT Return window?
Why does it say Easy MTD is not a Microsoft-verified app when I try to install it?
Why did I not receive a free token when I signed up?
Why does Easy MTD VAT state authorisation failed?
Why am I seeing a 400 Bad Request - DATE_RANGE_INVALID error?
What user ID and password do I need to specify when connecting with HMRC?
Why am I seeing a Locked Data window when I launch Easy MTD VAT?
I use a different spreadsheet application to Excel, can I still use Easy MTD to file my Income Tax?
Why does the "Connection Error" window keep being shown?
Why does it say "Invalid File" when I try to import VAT figures from a spreadsheet?
Why can't I see the submission receipt of a fulfilled VAT obligation?
Why am I seeing errors in red after trying to import my VAT figures?
How do I calculate the 9 box figures of a VAT return?
Where can find out the status of the HMRC MTD for VAT system?
Why is a "Failure - refresh_token is invalid" window appearing?
Windows Defender Smartscreen is displayed when I try to install Easy MTD. Is it safe to install?
I use another MTD for VAT solution, can I start using Easy MTD instead?
How do I transfer businesses and agents from one Easy MTD VAT installation to another?
Workbook, Worksheet and Sheet - I'm confused!
How do I stop Box 3 and/or Box 5 being shown in error despite being calculated correctly in my spreadsheet.
Do I have to connect with HMRC for another Easy MTD installation?
Why can't I see any open obligations in Easy MTD?
Why does Easy MTD state a connection with HMRC is required?
How much does it cost to submit a VAT return using Easy MTD?
How do I deal with a negative Box 5 figure because Easy MTD VAT won't submit the associated VAT return?
Do you have a technical document for my IT team?
How do I know what bank details to specify when making payment by bank transfer?
Is it true that Making Tax Digital for VAT bridging software is just a temporary solution?
Why do I have to pay to submit my VAT returns using Easy MTD?
I use a different spreadsheet application to Excel, can I still use Easy MTD VAT to submit VAT returns?
How do I submit VAT returns to HMRC if my accounting software isn't compatible with Making Tax Digital for VAT?
Is there a digital link when using Easy MTD with a spreadsheet?
Can agents use Easy MTD?
I can't view my VAT data or submit a VAT return. What do I do?
I use a paper based system to record my business records. How can I comply with Making Tax Digital?
I use Excel to keep my business records. How can I comply with Making Tax Digital for VAT?
What do I need to do before using Easy MTD?
What data does HMRC receive when I use Easy MTD VAT?
What is Making Tax Digital for VAT?
What is Making Tax Digital for VAT Bridging Software?

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